The next buyer won’t wait.
Livestreams and campaigns bring questions all at once. Small teams need a better way to answer product questions and know when to step in.
Composable AI commerce · In development
More conversations.
Fewer missed sales.
AI sales assistance, a shared inbox, and connected operations. We’re building the commerce workspace for sellers who never sell in just one place.
Starting with TikTok Shop. Designed to grow with your business.
ONE WORKSPACE. EVERY CONVERSATION.PRODUCT CONCEPT · NOT A LIVE SCREEN
Your conversations, connected.
A little less switching. A lot more context.⌕ Search conversations
JL
Jamie L.
Is the linen shirt available in M?
TikTok Shop · AI assistingAN
Alex N.
Can you help me with sizing?
TikTok Shop · Needs a humanMT
Morgan T.
Thanks! That’s exactly it.
TikTok Shop · ResolvedJamie L.TikTok Shop · Sample conversation
AI assistingHi! Is the everyday linen shirt available in size M?
✳ Commerce AI · Example responseYes, the sand linen shirt comes in M. Here’s the product so you can explore the options in TikTok Shop.
Everyday linen shirtSand / M · Illustrative product card
Human support stays one step away.
A focused first launch.
A wider commerce vision.
TikTok ShopFIRST PLANNED CHANNELInstagramPLANNEDMessengerPLANNEDShopeePLANNED
01 / The problem
Your business is connected.
Your tools should be, too.
For social sellers, every new channel brings opportunity—and another inbox, workflow, and place to lose context.
One product. Too many tabs.
Catalogs, orders, and stock live across disconnected tools. A sale on one channel can leave the others working with yesterday’s information.
Progress shouldn’t mean starting over.
A seller should be able to add AI assistance or a shared inbox without replacing the systems that already work.
02 / The product vision
Start with one module.
Build your own advantage.
One connected foundation. Choose the capabilities your business needs as they become available.
AI SALES ASSISTANTPLANNED · PHASE 1
From a question to a next step.
A proposed flow for helping a TikTok Shop buyer find the right product, while keeping checkout on the marketplace.
1Understand the question“Does this come in a medium?”
2Consult the seller’s catalogFind matching products and variants.
3Recommend a native product cardHelp the buyer continue inside TikTok Shop.
Interactive concept · Sample scenario, not a live AI or channel integration.
Built to complement your existing business.ERP / POS connectors and optional order management are planned for later phases.
03 / Under the hood
A real foundation.
Room to grow.
Commerce OS is being developed around a shared commerce model, independent modules, and an event-driven core.
Channel adapters
ERP / POS adapters
Shared commerce model + event bus
AI assistant
Unified inbox
Stock & orders
PostgreSQL
Redis Streams
Shared model. Independent modules.
Adapters translate channel events into common commerce data, so new channels can extend the system through a consistent boundary.
Tenant isolation at the data layer.
The foundation uses tenant-scoped access and PostgreSQL row-level security to separate workspace data.
Portable by design.
The architecture specifies containerized services and a replaceable key-management interface, leaving cloud hosting choices open.
04 / Where we’re going
Focused first.
Composable from day one.
Our first market is TikTok Shop sellers with busy inboxes. The wider platform grows from that practical starting point.
The connected core
Workspaces, shared data, webhook ingestion, and the foundations for human handover.
TikTok Shop + AI
Catalog-grounded assistance, native product cards, channel guardrails, and escalation.
Social + marketplaces
Messenger and Instagram workflows, followed by Shopee and cross-channel inventory.
Your stack, connected
ERP / POS connectors and optional commerce modules for growing operations.
This is a product direction, not a release commitment. External integrations depend on platform access and approval.
A little more context
Good questions.
Clear answers.
Can I use Commerce OS today?
The project is in early development. The product screens on this page illustrate the intended experience. Public access and production channel integrations are not available through this prototype.
Will I need to replace my existing tools?
The product is designed for modular adoption: start with one capability and add more over time. ERP and POS connectors are part of the longer-term roadmap.
What powers the platform?
The project uses TypeScript, Next.js, Fastify, PostgreSQL, and Redis Streams. AI assistance and production channel connectors are planned beyond the baseline foundation.
For early sellers & ecosystem partners
Let’s build the next
chapter of commerce.
Exploring better tools for social commerce? We’d love to hear from you.